Terms and Conditions

1. Introduction
Welcome to Vurture. By accessing or using our services, including the creation and hosting of 360° virtual tours, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree with these terms, you should not use our services.

• Data Controller:
  Vurture Ltd is the provider of these services, and by using them, you acknowledge and agree to these Terms.

• Company Registration:
  Vurture Ltd is registered under company number 16269142.

2. Services Provided
We offer the following services:

• Virtual Tour Creation:
  We specialise in creating 360° virtual tours for businesses, including hotspots, Google Street View integration, and other related services as specified in our service packages.

• Hosting Services:
  We offer hosting for your virtual tours on our servers for an ongoing fee, as outlined in your chosen package.

• Support and Maintenance:
  We provide ongoing support and maintenance for hosted virtual tours, including technical assistance and updates.

3. Payment Terms

• One-Off Fees:
  Payment for the creation of virtual tours must be made in full before the final product is delivered. Payment details will be provided on your invoice.

• Ongoing Fees:
  Hosting services are billed on a monthly basis, as agreed upon during the purchase of the service package. Payment is due at the start of each billing cycle.

• Late Payments:
  If payment is not received within 7 days of the due date, we reserve the right to suspend or terminate the hosting of your virtual tour until payment is made.

4. Cancellation and Refund Policy

• Virtual Tour Creation:
  Due to the custom nature of our digital services, once the project has commenced, refunds are not available. However, we are committed to ensuring your satisfaction and will work with you to address any issues.

• Hosting Services:
  You may cancel hosting services at any time by providing 30 days’ notice. Upon cancellation, your virtual tour will no longer be accessible online. No refunds will be provided for partial months of service.

5. Client Responsibilities

• Content and Accuracy:
  You are responsible for providing accurate information and content for the creation of your virtual tour. This includes ensuring that any promotional material, branding, or content complies with Google’s terms and other applicable laws.

• Access for Photography:
  You must provide our team with access to your property or business location for capturing 360° images as scheduled.

6. Intellectual Property

• Ownership:
  The 360° virtual tour created by Vurture remains the intellectual property of Vurture Ltd. However, you are granted a non-exclusive, non-transferable licence to use the virtual tour on your website and social media platforms, provided you comply with these Terms.

• Use for Marketing:
  We reserve the right to include the virtual tour in our portfolio, marketing materials, and case studies unless otherwise agreed upon in writing.

7. Hosting Services

• Service Availability:
  We strive to provide continuous access to your hosted virtual tour, but we cannot guarantee uninterrupted service due to maintenance, technical issues, or factors beyond our control.

• Bandwidth and Usage:
  We monitor bandwidth usage and reserve the right to impose limits or additional charges if your tour exceeds typical usage for your selected package. We will notify you if such limits are reached.

8. Google Street View Integration

• Compliance:
  By using our Google Street View integration service, you agree to comply with Google’s policies, including any restrictions on direct marketing within the tour. We are not responsible for issues arising from non-compliance with these policies.

• Accuracy:
  While we ensure that the tour is correctly integrated with Google Street View, we are not responsible for any changes or updates made by Google that may affect your tour’s visibility.

9. Limitation of Liability

• General Liability:
  To the maximum extent permitted by law, Vurture Ltd shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of our services.

• Indemnity:
  You agree to indemnify and hold Vurture Ltd harmless from any claims, losses, or damages arising from your breach of these Terms or your use of the services.

10. Modifications to the Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our services after such changes constitutes acceptance of the new terms.

11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:

Vurture Ltd
The Coach House, 2A Hope Street, Southport, Merseyside, PR9 0RW
Company Number: 16269142
Email: info@vurture.co.uk

Last Updated: 27th February 2025